Privacy Policy

Information we collect

We collect account details, contact messages, order records, support ticket content, login metadata, and payment references needed to operate the hosting service.

Payment data

When OxaPay is enabled, payment processing occurs through OxaPay. We store invoice references, payment status, and webhook payload summaries, not private wallet keys.

Use of information

We use information to create accounts, provide virtual server services, process orders, prevent abuse, deliver support, improve reliability, and comply with legal obligations.

Data security

The portal uses password hashing, CSRF protection, role checks, protected storage folders, and prepared database queries. No system is perfectly secure, so customers should also use strong unique passwords.

Retention

We retain records as needed for service delivery, billing, dispute handling, abuse prevention, and legal compliance. You may request account review or deletion where applicable.